The travel sector has been one of the hardest hit during the pandemic and has faced the most scrutiny from the CMA, which wrote to more than 100 firms reminding them of their responsibility to process all refunds within 14 days by law for any cancellations. Teletext will also have to provide the CMA with regular reports on the progress of its repayments.ĭedicated pages for refunds will be created on the company’s websites and those who received credit notes but not yet used them will also be offered the opportunity to receive a cash refund instead. “With international travel resuming and many people considering long-awaited trips abroad, all package holiday firms must give refunds within 14 days where these are due, and should also provide clear cancellation information so that no one else is unnecessarily put through this ordeal.”
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“As a result of our work, customers who have waited many months for their money back from Teletext Holidays and Alpharooms will now receive a full refund. Our price match promise means we can provide better value. Companies should be doing the right thing without the threat of court action. If youve found a great discount on Teletext Holidays for your 2019 holiday, let us know about it.
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The line has been hit by a series of setbacks including choosing to scrap its 2021-22 winter season over concerns about Covid restrictions in the Caribbean and maiden vessel Golden Horizon being ‘arrested’ in Dover following a financial dispute.At the end of April the CMA informed parent company Truly Holdings that it was preparing to take them to court unless an undertaking was signed.Īndrea Coscelli, chief executive of the CMA, said: “There’s no excuse for travel firms to delay refunding customers what they are legally owed, even in these extraordinary times. “We sincerely apologise to all our guests for any inconvenience this decision may cause.” “We continue to work with our trust account during this time to ensure a smooth and timely process is in place for guest refunds,” it said. The notice has also been posted on Tradewind’s website.Īffected passengers will automatically be issued a refund from Tradewind’s trust account, said the line, which added that “no further action was required” from customers.
“We can appreciate our guests’ disappointment regarding the voyage cancellations, a decision that has not been taken lightly, but required at this time.”
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Dreaming of a Greece, Turkey, Tenerife or Canary Islands Holiday We’ve got thousands of cheap holiday deals to destinations around the world within our travel app, plus cheap flights and hotels, inspiring travel guides and much more on our handy holiday. In a letter sent on Monday (July 25), Tradewind wrote: “We have taken the difficult decision to cancel our current voyages till October, as we work through the company financial restructure. The Teletext Holidays app makes booking cheap holidays both quick and easy.
Talk to teletextperts, our in-house travel experts to book the best holiday for you. See the highest-rated united kingdom products brands like Teletext Holidays ranked by and 41 more criteria. We ranked the best Teletext Holidays alternatives and sites like .uk. Explore our detailed travel guides for travel inspiration. Research stores & brands like Teletext Holidays. Browse exclusive, all inclusive and last minute cheap holiday deals. The tall-ship line suspended cruise sales last month and warned the trade and passengers that cruise cancellations were “expected”.ĭIV Group – Tradewind’s owners – and the line confirmed at the time that they were taking financial advice after sanctions were placed on VTB Germany. Your perfect holiday is only a few taps and a phone call away with our travel app. Answer 1 of 13: Has anyone ever booked a holiday through teletext 1 is it safe to book 2 is it any good as some seem so cheap thanks in advance. Tradewind Voyages has scrapped voyages until October as it continues “to realign its business and financing restructure” after sanctions were imposed on its major lender, Russian-headquartered bank VTB Germany.
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